POLICIES, PROCEDURES & ETIQUETTE

CANCELLATION POLICY

Your appointments are very important to the Premier Cosmetic team members, it is reserved specifically for you. We respectfully require a 24 hours notice for cancellations to avoid any cancellation fees and/or forfeiting services.

The cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping our Premier Cosmetic team members schedules filled, properly thus better serving everyone.

• Less than 24 hour notice will result in a charge equal to $25 fee.

• “No Shows” will be charged 100% of the reserved service amount.

• Appointments made within the 24 hour period that need to cancel, must do so 4 hours prior to the appointment time.

• Services may be held with a credit card.

• A credit card “hold” transaction maybe made on your credit card to reserve the appointment time.

Confirmation Calls and Text Messages

As a courtesy, we will send out an email to confirm your service appointments two business day prior to your appointment date. We do understand how easy it may be to forget an appointment therefore all our appointments are confirmed 48 hours prior via email for your convenience. Please ensure that we have your current email address on file in order to be able to do so in a way that may be beneficial to you.  Courtesy calls may be done 24 hrs. prior to your appointment. However, if we are unable to reach you, and can only leave a message, It remains your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and help us service our guests better by providing enough notice to avoid the cancellation fees.

FINANCIAL RESPONSIBILITY

As a recipient of our services you are responsible for the charges associated with the services you receive. You may have other means of payment, such as a financing agency, but you remain legally and fully responsible for your entire bill.

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METHODS OF PAYMENT